To submit a repair request, please follow these steps:
- Navigate to the « Support » section and select « Repair Request. »
- Click on « Submit New Repair Request. »
- Fill out the repair request form, including:
- Product model and serial number
- Detailed description of the issue
- Any error messages or symptoms
- Photos or videos of the problem (if applicable)
- Submit the form.
Our repair team will review your request and respond within 1-2 business days with further instructions, which may include:
- Troubleshooting steps to attempt before sending the product in
- A Return Merchandise Authorization (RMA) number
- Shipping instructions for sending the product to our repair center
If you’re unable to access your online account, you can also initiate a repair request by contacting our customer service team via phone or email.
