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FAQs

Welcome to our Frequently Asked Questions (FAQ) section. Here you'll find quick and clear answers to the most common questions about our services.

Proposez-vous des services de réparation sur place ?

Yes, we do offer on-site repair services for select products and situations:

  1. Large or immobile systems: For products that are difficult to transport or are part of a fixed installation.
  2. Mission-critical equipment: When downtime must be minimized.
  3. Complex integrations: Where on-site assessment is necessary to understand the full scope of the issue.

On-site repair availability depends on:

  • Your location
  • The nature of the problem
  • Technician availability

To request on-site repair service, please contact our customer service team. They will assess your situation and, if appropriate, schedule a technician visit. Please note that on-site repairs may incur additional costs, which will be discussed with you before scheduling.